Privacy policy
Privacy Policy
At Kate Gates Jewelry, your privacy is important to us. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from kategatesjewelry.com (the “Site”).
Contact Information
If you have questions, need more information, or would like to make a privacy-related request, please contact us at:
Email: info@kategatesjewelry.com
Personal Information We Collect
When you visit or interact with our Site, we collect certain information to provide and improve our services.
Device Information
Purpose: To load the Site accurately, analyze performance, and improve user experience.
Collected automatically via: Cookies, log files, pixels, and similar technologies.
Includes:
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Browser type and version
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IP address
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Time zone
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Cookie data
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Pages or products viewed
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Search terms and interactions with the Site
Shared with: Shopify and analytics providers.
Order Information
Purpose: To process and fulfill orders, handle payments, arrange shipping, communicate with you, screen for fraud, and provide customer support.
Collected from you at checkout.
Includes:
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Name
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Billing and shipping address
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Payment information
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Email address
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Phone number
Shared with: Shopify, payment processors, shipping partners, and marketing platforms such as Google, Facebook, and Instagram.
Customer Support Information
Purpose: To respond to inquiries, resolve issues, and provide support.
Includes: Name, email address, phone number, order details, and correspondence.
Screen Recordings & Heatmaps
We use Mida Replay to analyze how visitors interact with our Site through heatmaps and session replays. This helps us understand usability, improve navigation, and enhance the overall shopping experience.
Mida Replay may collect anonymized behavioral data such as clicks, scrolling, and page navigation. Sensitive information such as payment details is not intentionally recorded.
Sharing Personal Information
We share personal information with trusted third-party service providers to operate our business and fulfill orders, including:
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Shopify, which powers our online store
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Payment processors
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Shipping and logistics providers
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Analytics and marketing partners
We may also share information to comply with applicable laws, respond to lawful requests, or protect our rights.
Behavioral Advertising
We use personal information to provide relevant advertisements and marketing communications.
This may include the use of:
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Google Analytics
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Facebook & Instagram advertising
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Shopify Audiences
You can learn more about how targeted advertising works at the Network Advertising Initiative.
Opting Out
You can opt out of targeted advertising using the links below:
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Digital Advertising Alliance: https://optout.aboutads.info/
Text Marketing & SMS
If you opt in to SMS marketing, we may send order updates, abandoned cart reminders, promotional messages, and review requests.
Your consent data will not be shared with third parties for marketing purposes.
Cookies
We use cookies to operate our store, remember preferences, analyze traffic, and support marketing efforts. Cookies may be session-based or persistent.
You can manage cookies through your browser settings. Please note that disabling cookies may impact Site functionality.
Your Rights
GDPR (EEA Residents)
If you reside in the European Economic Area, you have the right to:
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Access your personal data
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Request correction or deletion
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Restrict or object to processing
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Data portability
CCPA (California Residents)
California residents have the right to:
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Know what personal data we collect
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Request deletion or correction
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Opt out of the sale of personal data
We do not sell personal information as defined by the CCPA.
To exercise your rights, please contact us using the information above.
Data Retention
We retain personal information as long as necessary to fulfill orders, comply with legal obligations, and provide services—unless you request deletion.
Minors
The Site is not intended for individuals under the age of 21, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in practices or legal requirements. Updates will be posted on this page.
Questions or Complaints
If you have concerns about our privacy practices, please contact us. You also have the right to lodge a complaint with your local data protection authority.
Last updated: December 29, 2025