Shipping policy
Shipping Policy
At Kate Gates Jewelry, we work hard to ensure your order is processed and delivered as smoothly as possible. Please review our shipping information below.
Order Processing
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Orders are processed within 1–3 business days (excluding weekends and holidays).
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Once your order ships, you will receive a confirmation email with tracking information.
U.S. Shipping
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Standard Shipping: 3–7 business days
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Shipping rates are calculated at checkout or displayed as a flat rate, depending on your order.
Canada & International Shipping
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Canada Standard Shipping: 6–10 business days (tracked)
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Canada Expedited Shipping (if selected): 3–6 business days (tracked)
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International delivery times may vary based on destination and customs processing.
Taxes, Duties & Customs Fees
Kate Gates Jewelry does not collect international taxes or duties at checkout.
International orders may be subject to customs fees, import taxes, or duties upon delivery. These charges are the responsibility of the customer and are determined by the destination country’s customs authority.
Shipping Rates
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Shipping rates are shown at checkout and are based on destination and shipping method selected.
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From time to time, we may offer free shipping promotions or free shipping over a purchase threshold. (This does not apply to international orders)
Tracking & Delivery
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All orders include tracking unless otherwise stated.
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Once a package has been marked as delivered by the carrier, we are not responsible for lost or stolen packages.
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Please ensure your shipping address is accurate at checkout.
Address Changes
If you need to update your shipping address, please contact us immediately. Address changes are not guaranteed once an order has been processed.
Questions
If you have any questions about shipping or delivery, please contact us at info@kategatesjewelry.com.
We appreciate your support and thank you for shopping with Kate Gates Jewelry.