Refund policy

Refund & Return Policy

At Kate Gates Jewelry, we want you to love your purchase. Please review our refund and return policy below.

We accept returns within 30 days of delivery.
Items must be unused, unworn, and in original condition, including all original packaging.
To be eligible for a return, proof of purchase is required.

To initiate a return, please contact us at To start a return, access our return portal with your order number.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or credit card provider.

We are happy to offer exchanges for the same item within 30 days of delivery, subject to availability.
If you need a different item, please initiate a return and place a new order.

The following items are not eligible for return or refund:

If your item arrives damaged or defective, please contact us within 7 days of delivery with:

We will work with you to provide a replacement or refund once the damaged piece(s) are shipped back to us.

Original shipping fees are non-refundable.
Return label shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
If the item is damaged upon delivery, please reach out within 7 days to receive a pre-paid return label and we will work on refunding upon delivery.

International orders are final sale and not eligible for return or exchange.
Customs fees, duties, and import taxes are non-refundable.

If you have any questions about returns or refunds, please contact us at info@kategatesjewelry.com.

Thank you for shopping with Kate Gates Jewelry.